Contact Us
Who answers your message
The editorial team behind this website reads every message that arrives through the form, and we reply in English. That is the only language we work in, so sending your note in any other language will slow things down or leave it unanswered. We are an independent review site, not part of Gala bingo itself, which means we cannot change your account, adjust a bonus or investigate a payment. Those matters sit with the operator, and we will say so plainly if your question concerns them.
Keep sensitive details out
No financial information belongs in this form. Do not type your card number, bank details, passwords, PINs or answers to security questions into any message box on this page. The same goes for scans or photos of documents — passports, driving licences, utility bills, bank statements. We have no reason to ask for any of it, and sending such material through a web form carries unnecessary risk. If you ever receive a request for those items from someone claiming to work for this site, treat it as suspicious and do not comply. Legitimate support teams will guide you through their own secure channels, never ask you to email or paste sensitive data.
When gambling stops being fun
If you are struggling to keep your play under control, the contact form is not the right place to start. Independent help services are available across the UK, and they offer free, confidential support without judgment. You can talk through your situation, set limits or arrange a break from gambling altogether. Many operators also provide built-in tools such as deposit caps, loss limits and time reminders, and you can request a temporary or permanent self-exclusion at any point. These measures exist precisely so that you can step back before a problem takes hold.
For anything else — a correction to a review, a question about how we score a site, or a tip about something we have missed — the form is the quickest way to reach us. We read everything and respond as soon as we reasonably can, though we do not promise a set turnaround. If your message is about a gambling site you play at, mention that in the first line so we can point you to the right department. That saves a round trip and gets you closer to an answer.